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Key components for enterprise VoIP Systems
Key components for enterprise VoIP Systems

Key Components of Enterprise VoIP Systems

When on the hunt for your Enterprise VoIP (Voice over Internet Protocol) system, you will most likely get overwhelmed and lost by the plethora of vendors who claim to offer an enterprise VoIP system. It can lead you down a rabbit whole which will in turn make you lose sight of what your objectives were when you began this journey. To help you out we’ve made a list of the key components that every enterprise VoIP System should include. 

Let’s first define what an Enterprise VoIP System is. They are communication solutions designed for businesses to handle voice calls over the internet and offer various features and benefits, including cost savings, scalability, flexibility, and integration with other communication tools and applications. 

Key components and features of enterprise VoIP systems include: 

  • IP Phones: These are specialized telephones designed to work with VoIP systems. They connect to the internet rather than traditional phone lines. 
  • VoIP Gateways: These devices convert voice signals from traditional telephones into digital data packets that can be transmitted over the internet, and vice versa. 
  • PBX (Private Branch Exchange) Systems: PBX systems manage incoming and outgoing calls within an organization. In VoIP systems, PBX functionality is often implemented using software (IP PBX) rather than dedicated hardware. 
  • Unified Communications (UC) Features: Many enterprise VoIP systems offer integrated communication features such as voicemail, conference calling, instant messaging, video conferencing, social media integrations and presence information. 
  • Scalability: VoIP systems can easily scale up or down to accommodate changes in the size of the organization or call volume. 
  • Cost Savings: VoIP systems can reduce communication costs, especially for organizations with significant long-distance or international calling needs, as calls are typically cheaper over the internet than through traditional phone lines. 
  • Mobility: VoIP systems enable employees to make and receive calls from anywhere with an internet connection, using softphones or mobile apps on smartphones and tablets. 
  • Integration: VoIP systems can integrate with other business applications, such as customer relationship management (CRM) software, email clients, and productivity tools, enhancing efficiency and productivity. 
  • Quality of Service (QoS): Ensuring reliable voice quality is critical for VoIP systems. Quality of Service mechanisms prioritize voice traffic over data traffic to minimize latency, jitter, and packet loss. 
  • Security: VoIP systems require robust security measures to protect against threats such as eavesdropping, toll fraud, and denial-of-service attacks. Encryption, authentication, access control, and monitoring are essential components of VoIP security. 

An enterprise VoIP system such as 3CX, offers all the above (and more). The main difference from other systems is the flexibility it offers; you can choose your preferred IP Phone brand, SIP Trunk, deployment method, gateways and more. And that’s not all! 3CX is much more cost efficient than other solutions because it does not charge per user/per month prices. 

And what’s more with Mr. VoIP you can customize your 3CX solution even further. Reach out and we’d be happy to demo both 3CX and Mr. VoIP. 

We develop customizations for your business needs

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Mr VoIP is now fully compatible with 3CX V20
Mr VoIP is now fully compatible with 3CX V20

3CX & Mr. VoIP: Compatible & All Set for V20

Mr. VoIP Add-ons and plugins are officially fully compatible with 3CX V20. V20 was released less than 2 weeks ago, and our team has been working around the clock to ensure our customers can upgrade to the latest versions without any issues.

So, for those of you who want to further customize your 3CX V20 installation with tailor-made wallboards, reports, CRM integrations, and more you can now go-ahead and do so. We’ve got you covered!

The latest version of 3CX includes:

  • Hardened Security – rebuilt network, dedicated isolated build environment and new EDR monitoring tools.
  • AI ready – the foundations have been laid and more AI features are to follow in future updates.
  • All new Windows Softphone deployed from the Microsoft store for more security.
  • New SIP Call Manager for improved and new call center features and functions.
  • New Admi console merged with the web client, so Admins only need one set of login credentials.
  • Granular permission with Departments – groups have been removed and replaced with departments for more flexible permissions.

VoIP Quality Monitoring Tool

If you need help updating your 3CX and ensuring that your customizations won’t be affected reach out to our team – we’re happy to help!

We develop customizations for your business needs

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What are the benefits of VoIP?
What are the benefits of VoIP?

VoIP: Benefits & Why Make the Switch

It’s 2024 and if you’ve not yet made the switch over to VoIP then you’re missing out big time! Why? Well just read on to find out how your business could benefit by switching to a VoIP-based solution.

To start off, let’s first explain what VoIP is; Voice over Internet Protocol, also called IP telephony, is a method for delivering voice communication sessions over Internet Protocol networks, such as the Internet. And it’s not only restricted to voice but can include chat and video too!

Now, what do you have to gain by switching to VoIP:

  1. Cost Savings: VoIP often proves more cost-effective than traditional phone services, especially for long-distance or international calls. Many VoIP providers offer competitive pricing and various plans to suit different needs.
  2. Scalability: VoIP systems are highly scalable, making it easy to add or remove users as your business grows or changes. Scaling with VoIP is often more straightforward than with traditional phone systems.
  3. Flexibility and Mobility: VoIP allows users to make and receive calls, chats and video calls from any location with an internet connection, promoting remote work and flexibility. Most VoIP services offer mobile apps, enabling users to stay connected using their smartphones.
  4. Rich Features: VoIP systems come with a wide range of features such as call waiting, voicemail, call forwarding, auto-attendants, live chat, CRM integrations, Facebook & WhatsApp integration and more. Video conferencing and collaboration tools are often integrated into VoIP platforms.
  5. Quality of Service (QoS): With a stable and high-speed internet connection, VoIP can provide clear and reliable voice quality comparable to or even better than traditional phone services.
  6. Integration with Other Applications: VoIP can integrate with other business applications and software such as CRMs, ERPs and PMS systems enhancing productivity and streamlining workflows.
  7. Easy Installation and Management: Setting up a VoIP system is generally easier and faster than installing a traditional phone system. VoIP systems often have user-friendly interfaces for configuration and management.
  8. Global Presence: VoIP enables businesses to establish a virtual presence in different geographic locations without the need for physical phone lines in each location. This can be beneficial for companies with a global or distributed workforce.
  9. Reliability and Redundancy: Many VoIP providers offer redundancy and failover options to ensure continuous service in case of internet outages or other disruptions. Cloud-based VoIP solutions often have built-in redundancy features.
  10. Environmentally Friendly: VoIP generally has a smaller carbon footprint compared to traditional phone systems as it relies on internet infrastructure rather than dedicated physical lines.

Ready to make the switch? We’re here to help!

Switching from a traditional telephony solution to a VoIP-based one is an easy and smooth process. You can even keep your current number!

Get in touch with our team and we’ll guide you through it!

We develop customizations for your business needs

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Should your business switch to VoIP?
Should your business switch to VoIP?

Is VoIP the Right Choice for Your Business?

VoIP (Voice over Internet Protocol) can be a suitable choice for many businesses, but whether it’s the right choice for your specific business depends on various factors. Here are some key considerations to help you determine if VoIP is the right choice for your business:

1. Cost: VoIP often offers cost savings compared to traditional phone systems. It eliminates the need for separate phone lines and reduces long-distance charges. However, it’s essential to evaluate the initial setup costs, ongoing fees, and any additional hardware or software requirements associated with implementing VoIP.

2. Scalability: VoIP systems are highly scalable, allowing you to easily add or remove lines/extensions as your business grows or changes. If your business experiences fluctuations in call volume or has plans for expansion, VoIP can accommodate your needs more flexibly than traditional phone systems.

3. Features and Functionality: VoIP offers a wide range of advanced features such as call forwarding, voicemail-to-email transcription, auto attendants, conference calling, and more. Consider the specific features your business requires and assess if VoIP can provide them effectively.

4. Mobility and Remote Work: VoIP enables mobility and remote work capabilities, as it can be accessed from any location with an internet connection. If your business has a distributed workforce or relies on remote employees, VoIP can offer seamless communication across various devices.

5. Reliability and Call Quality: While VoIP has significantly improved in terms of call quality and reliability over the years, it still depends on the stability and quality of your internet connection. Ensure that you have a reliable internet service with sufficient bandwidth to support VoIP calls without disruptions.

6. Integration with Existing Systems: Consider how well VoIP integrates with your existing business systems, such as customer relationship management (CRM) software or call center solutions. Integration can streamline workflows, enhance productivity, and provide a more seamless experience for your employees and customers.

7. Technical Expertise and Support: Assess your organization’s technical capabilities and resources. VoIP systems typically require some technical knowledge for setup, configuration, and maintenance. If you lack in-house expertise, you may need to consider managed VoIP services or ensure reliable technical support from your provider.

8. Security and Reliability: VoIP systems can be vulnerable to security threats such as hacking, eavesdropping, or denial-of-service attacks. It’s crucial to implement proper security measures, such as encryption and firewalls, to protect your communications and ensure the reliability of your VoIP service.

Overall, VoIP can offer significant benefits for businesses, such as cost savings, scalability, advanced features, and mobility. However, it’s important to carefully assess your specific business needs, technical requirements, and budgetary constraints to determine if VoIP is the right choice for your organization. Consulting with VoIP service providers and considering customer reviews and testimonials can also help you make an informed decision.

One Size Fits All

As we all know one size does not fit all. Especially when it comes to your business needs and requirements. So, even though VoIP ticks all the generic boxes can it be customised to fulfill your business’ individual and specific needs?

Yes, it can. With Mr VoIP tools your VoIP solution can be fully customised to meet your requirements. Custom call reports, wallboard, CRM integration, softphone, call center and more, are all possible with Mr. VoIP.

Get started with your customised VoIP solution

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Free 3CX APIS by Mr. VoIP
Free 3CX APIS by Mr. VoIP

Forever Free 3CX APIs by Mr. VoIP 

3CX APIs allow you to further customize your 3CX installation to better suit your business. Whether that’s a specific feature or even an integration with an existing system or app, customizing your 3CX will just make it work better for you.

Without in-house development, it’s pretty hard to get reliable APIs for your 3CX installation that don’t require paying a ridiculous amount of money.
Free APIs for 3CX Customers & Resellers

The great news is that we at Mr. VoIP know how important some APIs are for your communications needs and we’ve made them free for you, forever.

  • Make Call
  • Pickup Call
  • Start Call Record
  • Drop Call
  • Add Agent
  • Query Extension
  • Add Queue
  • Update Queue
  • Delete Queue
  • Change Recording Status
  • Disable External Call
Get your free API Now!
Setup Guide
All API Guides

It’s super easy and requires no upfront commitment. Simply fill in the form and you’ll receive an email with instructions on setting up and configuring your APIs.

We develop customizations for your business needs

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Protect sensitive data with the new Mr. VoIP Call Recording Encryption tool
Protect sensitive data with the new Mr. VoIP Call Recording Encryption tool

Protect sensitive data with the Call Recording Encryption tool 

We’re introducing a new feature to our VoIP tool range: the Call Recording Encryption tool. This new tool is easy to use and configure, providing you peace of mind knowing that your and your customers’ data are protected from hacks.

Why do you need a Call Recording Encryption tool?

There are 3 main reasons why your business needs a call recording encryption tool:

1. Protect yourself and your customers from hacks

Thousands of attacks occur daily and if you happen to be on the receiving end, can cost your business money and customers. Protecting your intellectual property as well as your customers’ data should be of utmost importance. Up until March 2019, over 14 billion data records were lost or stolen and only 4% of these were encrypted. Many transactions with customers are done over the phone and as these numbers show if left unprotected, they can easily be obtained by hackers.

2. Comply with regulations

Many recordkeeping and data protection regulations already exist (CCPA, NARA, FINRA and MiFID II). By recording your calls, you are complying with these regulations and are avoiding steep penalty fines. Not encrypting your call recordings is evidence that you violated your duty to provide security procedures and practices to protect sensitive information.

3. Trustworthy business

When you’re transparent with your customers and make them aware that you take their privacy seriously by encrypting their calls and data, you’re building trust and as a result, have higher retention. New technology has created a trust crisis with customers and they need to know how their data is being stored – transparency here is a must.

Mr. VoIP Call Recording Encryption/Decryption tool

By implementing a call recording encryption tool like Mr. VoIP’s you’re ensuring that the above points are met and your business and customers are safe from hacks. And in the event that you need to decrypt a recording you can do this easily.

Read the guides:

For more information and to get your tool reach out to our team.

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We develop any customized solution to fit your business needs

Need Further Customization?
New 3CX Click2Call Plugin by Mr. VoIP
New 3CX Click2Call Plugin by Mr. VoIP

Dial from your browser or CRM with the latest Click2Call Plugin 

Make it easier to dial numbers directly from your browser or CRM using Mr. VoIP’s Click2Call plugin. The plugin uses 3CX and allows your agents to simply click on a number to easily initiate a call. No more copy and pasting numbers into your dialler or web client.

The Click2Call functionality enables telephone numbers on any webpage or CRM system to be ‘hyperlinked’ allowing a simple click to initiate the call.

See it in action in the video:

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We develop any customized solution to fit your business needs

Need Further Customization?
3CX Add-ons support
3CX Add-ons support

3CX Support: Add-ons & Customizations 

3CX recently sent out an email informing resellers and customers that they do not offer support for 3CX installations which use third-party add-ons, customizations and integrations.

This has always been the case, however, we wanted to put your mind at ease and confirm that our customers get support directly from the Cal4Care team.

You get Support from us

If you are using any one of our 3CX Add-ons or customizations by Mr. VoIP or mConnect, we commit to supporting you 100% with your 3CX installation. This includes:

  • Configuration & Setup
  • Management & Maintenance
  • Troubleshooting
  • Security vulnerabilities & Updates

How to open a support ticket

  1. Login to your Cal4Care portal and click on “Support Ticket”- the pink button on the top right menu.
  2. Click on “Create New Ticket” – top right in green.
  3. Fill in the form with as much detail as you can to help us resolve your issue faster. Share any screenshots or files for easier resolution.

Feel free to reach out to any member of our team should you need any clarifications.

We develop customizations for your business needs

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Chat and message from any platform with mConnect - See how in the video
Chat and message from any platform with mConnect - See how in the video

How to Chat and Message from your mConnect dashboard – Video

With mConnect you can truly interact with your customers no matter which platform they’re using. We offer social media and messaging app integrations for the most popular platforms around the world as well as a business SMS feature.

mConnect integrates with:

  • Facebook
  • Twitter
  • LinkedIn
  • Telegram
  • WeChat
  • LINE
  • Business SMS

Find out how you can use this feature in our latest video:

We develop customizations for your business needs

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How to use the email ticketing feature in mConnect
How to use the email ticketing feature in mConnect

Offer Exceptional Customer Service with our Email Ticketing Feature

mConnect offers an email ticketing system as a part of its call center omnichannel solution. From within the dashboard, you can easily respond to tickets, assign tickets to other agents, merge tickets and close tickets.

In addition, you get to see each agent’s performance. How many tickets they’ve been assigned, how many were resolved/closed and so on. 

In our latest video we explain how all the above work and more. Take a look!

We develop customizations for your business needs

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Forever Free 3CX APIs by Mr. VoIP

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