Automate Call Flows.
Save time and boost customer satisfaction with automatic call flows.
Automate call handling with the Call Flow Designer
Easily create automatic call flows with the Call Flow Designer. This will save your agents time as well as improve customer experience as they will immediately be connected to the right person.
With an easy-to-use interface, no programming or scripting is required. With drag and drop, complex call flows and voice applications are created visually.
You can setup rules for call routing based on the time of day, customer type and reason of calling, ensuring that no call is missed and customers always receive the best experience. Additionally, authentication and credit card components ensure that security and privacy are taken care of.
Pre-loaded building blocks
The Call Flow designer includes read-to-use building blocks for you to easily and effectively build your voice apps and call flows.
- User input menu
- Record / Playback
- Transfer / Disconnect
- Database Access
- Email sender
- Read / Write to File
- Code execution
- HTTP Requests
Call flows you can build
Call flows are an important aspect for any call center. Below are some examples of the call flows you can build yourself.
- Route calls based on time of day
- Direct calls based on customer input
- Validate customer data against a database
- Call surveys
- Implement a Voice Payment gateway
- Call-back scheduler
- Enhanced HTTP API Voice
- Automatic outbound dialler – call numbers and distribute to agents
- 3CX Monitor and app designer add-ons
